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Global Benefits Program
Because CIGNA International's programs are completely portable,
your international clients are able to assure their expatriate employees that
they are covered (in more than 190 countries of the world) wherever their
assignments take them. Best of all, clients only have one plan to administer.
Contact the CIGNA
Regional Sales Representative nearest to you, who will work with you
and your clients to create a quality, comprehensive program to meet their
specific needs.
Benefits
Services
Worldwide Services & Support
Worldwide health care services are provided by Global HealthCare Management
Services. These integrated services ensure that expatriate employees have
access to quality health care while they are on assignment. Services include:
- Toll-free, multilingual, International Service Center offering
around-the-clock eligibility and benefits verification, medical
and dental provider referrals, claim status, and medical advice/consultations
- Immediate access to on-duty physicians around the world for
medical advice, consultation and treatment
- Access to nurses and medical clinicians throughout the world
- Coordination between overseas physicians and U.S. health professionals
- Referrals through a global network of medical and dental providers
- Appointments arranged as needed outside the United States
- Coordination of hospital admissions as needed
- Guarantee/advance payment of hospital and clinic fees
- Medical monitoring outside the United States
- Case management for confinements within the United States
- Emergency prescription replacement/transfer outside the United
States
- Online access to Global Provider Directories (U.S. and International)
Worldwide Customer Service
Our suite of health care, customer, and claims services is available to your
expatriates throughout the world.
- International Service Center is staffed by multilingual customer service representatives (CSRs), toll free, 24/7/365
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CSRs can
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verify coverage at the request of the insured or the provider
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track the status of submitted claims and help with claim forms in a variety of
languages
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arrange for direct payment to hospitals and clinics
Worldwide Claims Administration
Your expatriate employees will find claims submission easy and reimbursement
fast, when they're covered by CIGNA International Expatriate Benefits.
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There's one simplified claim form for medical, dental, and vision claim
submissions
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90% of claims are processed within 10 business days
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Claims are reimbursed in the currency of the insured's choice: home country
currency, host country currency, or currency of the country in which the
insured received treatment
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Currency conversions are based on the date of claim incurred so expatriates run
no exchange rate risk
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Reimbursement can be via direct mail, a check deposited to the insured's bank,
or wire transfer
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