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| Home > Members > Frequently Asked Questions > Prescription Benefits FAQs | |
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Prescription Benefits Frequently Asked Questions If your employer has purchased these plans and need further clarification, please contact our office at : Contact Us Where is CIGNA Pharmacy Management® available? Where is prescription drug coverage available outside of the United States or Puerto Rico? Who can use CIGNA Pharmacy Management®? What is the advantage of purchasing prescription drugs through CIGNA Pharmacy Management®? Are claim forms required for prescription drugs? Does CIGNA Pharmacy Management® cover fertility medications? How does a member register for the Tel-Drug mail order service? Can Tel-Drug prescriptions be mailed to another country? Where is CIGNA Pharmacy Management® available? This benefit is available to CIGNA International expatriate members in the United States and Puerto Rico. There are more than 45,000 participating pharmacies including major discount outlets like Walgreen's, CVS and Wal-Mart as well as independent pharmacies. Where is prescription drug coverage available outside of the United States or Puerto Rico? Prescriptions can be filled anywhere in the world outside the US. The claim forms and processes for reimbursement are the same for any other kind of medical expense. The claim form is standard no matter what kind of medical expense is submitted, and reimbursement is usually issued within 10 business days. Who can use CIGNA Pharmacy Management®? The benefit is for expatriates and covered family members when purchasing drugs within the U.S. or Puerto Rico. Prescriptions can be filled by presenting the CIGNA International ID card to a pharmacist at a participating pharmacy. What is the advantage of purchasing prescription drugs through CIGNA Pharmacy Management®? With CIGNA Pharmacy Management, only a co-pay is required to pay for prescriptions. Are claim forms required for prescription drugs? No. Claim forms are needed only when filling prescriptions at non-participating pharmacies, or when prescriptions are filled at pharmacies outside the U.S. where claim forms are required. Does CIGNA Pharmacy Management® cover fertility medications? Fertility medications are not available through the CIGNA Pharmacy Management® network of participating pharmacies or the Tel-Drug® mail order benefit. However, if an employer has selected optional fertility coverage, their expatriate employees may submit a claim for these prescriptions. How does a member register for the Tel-Drug mail order service? Registration information is available at the Tel-Drug Web site, or by calling Tel-Drug at 1-800-835-3784 from 7 a.m. to 10 p.m. Central time, M-F, and 8 a.m. to 5 p.m., Saturday. Can Tel-Drug prescriptions be mailed to another country? No. Federal regulations prohibit shipping prescription drugs outside the territorial borders of the U.S. or Puerto Rico. But members may ask their doctor to write a prescription for up to a 365-day supply of a particular medication. The Tel-Drug service will mail these medications to a member at their designated U.S. or P.R. address. |
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