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| Home > Provider > Frequently Asked Questions | |
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| Frequently
Asked Questions We’ve addressed some of the most common questions about CIGNA International Expatriate Benefits below. If you would like further clarification, please contact our office at: Contact Us What can delay reimbursement? Does CIGNA supply claim forms in languages other than English? How do I authorize CIGNA International to pay a provider directly? What can delay reimbursement? Submitting a claim in a foreign language or currency will not delay reimbursement. To minimize other delays, we recommend that you fax your claim(s) toll-free at : Contact Us. Mailing claims may delay receipt a few days. Reimbursement checks or explanation of benefits may also take a few days to reach your destination. In addition, CIGNA International needs to determine the diagnosis and itemized costs before a claim can be processed. Does CIGNA supply claim forms in languages other than English? CIGNA International provides English, Spanish, Portugese, French, German, Italian, Russian, Chinese, Japanese and Thai claim forms. For example, if a Spanish claim form would help you in Latin America, please inform your benefits representative or CIGNA International. We issue English claim forms as standard. You can also download these claim forms online. How do I authorize CIGNA International to pay a provider directly? For CIGNA International to pay a provider directly you must sign the appropriate section of the claim form authorizing direct reimbursement or you must write or fax us a letter and provide the reimbursement instructions and details when the claim is submitted. |
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